Are you looking to join a health club? Many people who join health clubs and spas are pleased with their choices. However, there are also many people who are unhappy. They've complained to the Federal Trade Commission (FTC) about a variety of problems. Some examples include:
- High-pressure sales tactics
- Misrepresentations of facilities and services
- Broken cancellation and refund clauses
- Lost membership fees when clubs go out of business
You should take certain steps to avoid these kinds of problems. It's best to look closely at the club's fees, contracts and facilities before you join. Here are some suggestions to help you make the right choice.
Inspect the Club
You should always inspect a club or spa before you join. Visit during the hours you would normally use it. This is the best way to see if it's overcrowded. Notice whether the facilities are clean and well-maintained. Make sure to note the condition of the equipment. Ask about:
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Trial periods: Is there some time when you can sample the services and equipment for free?
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Number of members: Many clubs set no membership limits. While the club may not be crowded when you visit, it may be packed during peak hours or after a membership drive
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Hours of operation: Some clubs restrict men's use to certain days and women's use to others. Some may limit lower-cost memberships to certain hours
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Instructors and trainers: Some clubs hire trainers and instructors who have special qualifications. If you're looking for professionals to help you, ask about staff qualifications, experience and how long they've worked for the club
Review the Contracts
Some clubs ask you to join the first time you visit. They'll offer incentives like special rates to entice you to sign on the spot. Try to resist the temptation. Wait a few days before deciding. Take the contract home and read it carefully. Before you sign, ask yourself:
- Is everything that the salesperson promised written in the contract? If a problem arises after you join, the contract probably controls any dispute. If something isn't written in the contract, it's going to be difficult to prove your case
- Is there a "cooling-off" period? Some clubs give customers several days to reconsider after they've signed the contract.
- Could you get a refund for the unused portion of your membership if you had to cancel? This may be because of a move or an injury. What if you simply stopped using the club? Will the club refund your money? Knowing the club's cancellation policies is especially important if you choose a long-term membership
- Can you join for a short time only? See if you can join on a trial basis. Sign up for only a few months, even if it costs a little more each month. If you're not enjoying or using it as much as you planned, you won't face years of payments
- Can you afford it? Consider the finance charges and annual percentage rates when you calculate the total cost of your membership. Break down the cost to weekly and even daily figures to see your actual membership expenses
Research the Club's History
There are a few places you should contact before you join a health club. Contact your local consumer protection office, State Attorney General's office or Better Business Bureau. Find out whether they've received any complaints about the business, or whether there are state laws regulating health club memberships. These offices also may be able to help you resolve your complaints after you join a club.
You can file a complaint by calling the FTC Consumer Response Center toll-free at 1-877-FTC-HELP (382-4357) or use the FTC online complaint form.
Questions for Your Attorney
- What are my options if I get hurt at a health club?
- Do I have a remedy if the health club changes its hours after I join?
- Is there any way to get out of a health club contract?