PSE&G is charging me $500 from about 5+ years ago l, but cant explain why, can they do this?

Asked on Sep 29th, 2016 on Consumer Law - New Jersey
More details to this question:
So pse&g recently has posted a 500 dollar charge on our energy bill. And when we called to ask them why and what the charge is, they said because its far back 4 or 5 year ago they dont have the records why, but it came up on their end so we need to pay them they said.
Answered on Sep 30th, 2016 at 6:18 PM
They must provide you with the bills showing $500 billing. If they do not, you can complain to the Botard of Public Utilities and you will win. 
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