My parents are being billed by Con Edison for an outrageous amount. They were on the budget and con ed states due to faulty equipment in which con ed was well aware of the whole time. Con Edison says they are liable for the amount they issued my parents. Con Ed has come several times to fix the meter and never was able to do so. The meter is still not working and they sent my parents this bill to be paid. In the mean my mom has all the bill receipts in which she paid in full this whole year. Can anyone please help?