If the manufacturer or seller of a product makes you a promise (written or verbal) during a sales transaction—for example, that a product is of a certain quality, will work for a certain amount of time, or will function in a particular way—this is an express warranty.
Here are a couple of examples of express warranties:
- I guarantee this product against defects in workmanship and materials.
- We promise to repair or replace defective parts for five years.
Most of the time, you can find any express warranties in the sales contract, an advertisement, or written on a sign in the store. Verbal express warranties are less common, but they do happen. For example, if a salesperson says, “This vacuum cleaner will work for at least five years,” that’s an express verbal warranty.
The Magnuson-Moss Warranty Act (the federal law that governs consumer product warranties) covers only written warranties, not verbal ones.
Go to the main warranty FAQ page.