Consumer Law

Where Can I find the Warranty for a Product I Want to Buy in a Store, Through the Mail, or Online?

By Amy Loftsgordon, Attorney
Reading the warranty before you buy a product will help you understand your protections if the product later fails.

If you go to a store, the merchant must make written warranties available at the point of sale (in the store).

In most cases, merchants display warranties near the products that have them. Sometimes, the merchant will post a sign that says you can look at the warranty if you ask for it. The merchant will then give you the warranty to read. For example, an appliance store might post an oven warranty on the front of the item, or place it inside the oven. If the product is small, such as a watch or cell phone, the merchant might keep the warranties behind the counter and post signs stating that the warranty is available for review. Either method is fine under the law.

If you are buying an item from a mail-order catalog, the catalog must include the actual warranty or a statement letting you know where to get a copy of the warranty. The warranty information is usually near the product description or, sometimes, on a separate page. (If the warranty is on a separate page, the catalog must give a page reference near the product description so you can easily find the warranty.)

To find warranty information for an online product, look for a hyperlink on the webpage that lists the item for sale. The hyperlink will usually take you to a separate site where you can read the complete terms and conditions of the warranty. If you buy a product online, it’s a good idea to print out a copy of the warranty (or save a copy to your computer) when you buy the item and keep it for future reference.

Go to the main warranty FAQ page.

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